TERMS & CONDITIONS
1. BOOKING AND PAYMENT TERMS
A 50% non-refundable deposit is required to secure your selected items and event date. The remaining balance must be paid in full no later than 30 days prior to the event date. Accepted payment methods include Direct Deposit, Cash, and Credit Card payments via Stripe or PayPal (applicable surcharges apply). For bookings made within 30 days of the event date, full payment is required immediately to secure the booking. No items will be reserved until payment has been received.
2. RESPONSIBILITY FOR HIRE ITEMS
All hire items remain the property of HYRE EVENTS at all times. The client accepts full responsibility for any loss, damage, theft or breakage of hire items from the time of delivery to the time of collection. Damaged or lost items will be charged at full replacement cost. Security bonds are refundable upon the safe return of all items in the same condition in which they were supplied. Security bond refunds will be processed to the nominated account within seven (7) business days following the event, provided no loss, damage, breakage, excessive cleaning, or other charges apply.
3. CARE OF HIRE ITEMS
Hire items must be treated with care and kept in a secure location when not in use. Items must not be altered, painted, drilled, or modified in any way. Candles must not be placed directly on furniture surfaces without appropriate protection. The client is responsible for ensuring all guests treat the hire items with care. The Hirer accepts full responsibility for any loss, theft, damage, or breakage occurring during the hire period, regardless of cause. The Hirer must ensure all items are stored safely and protected from weather, pets, animals, and any other potential hazards. HYRE EVENTS furniture is not waterproof and must not be left exposed to rain or adverse weather conditions. Any damage caused by water, weather exposure, misuse, or negligence will result in repair or replacement charges. The Hirer agrees to pay the full replacement or repair cost of any lost, stolen, damaged, or broken items.
4. MAINTENANCE FEE
To ensure all furniture and styling items are delivered in premium condition, a mandatory Maintenance Fee applies to all bookings. This fee covers the professional cleaning, sanitisation, laundering, handling, and ongoing maintenance of our hire collection. The Maintenance Fee is non-refundable and forms part of the overall hire cost. It covers standard post-event care only and does not include charges arising from excessive cleaning requirements, stains, damage, breakages, theft, loss, wax removal, or weather-related damage. Any additional costs incurred to restore items beyond normal wear and tear will be charged to the Hirer.
5. CHANGES, ADDITIONAL & CANCELLATION
Cancellations must be submitted in writing. The deposit is non-refundable under all circumstances. Cancellations made within 30 days of the event date will result in the full invoice amount becoming immediately payable and non-refundable. If an event is cancelled due to weather or any other reason, refunds will not be provided. For outdoor events, HYRE EVENTS strongly recommends arranging a suitable wet-weather backup location. Where possible, HYRE EVENTS will relocate your booking to an alternative venue within a 10km radius. If an event date changes after booking confirmation, a Change of Date Fee of $550 + GST will apply. Any date change is subject to item availability. Items may be removed or exchanged up to 30 days prior to the event date. The total order value must not decrease by more than 10% of the original booking value. All exchanges are subject to availability.
6. DELIVERY, SETUP & COLLECTION
Delivery, collection, installation, styling, and labour charges are additional to hire fees unless otherwise stated. Standard delivery pricing applies to ground-level access only. Additional fees may apply for stairs, steep inclines or descents, multiple building levels, difficult access locations and extended carrying distances. The Hirer is responsible for advising HYRE EVENTS in writing of any access restrictions prior to delivery. Failure to disclose site access requirements may result in additional charges. The Hirer is responsible for ensuring safe and suitable access for delivery and collection teams. If HYRE EVENTS is unable to collect hire items at the agreed collection time due to venue restrictions, guest presence, event overruns, or inaccessible items, additional labour, vehicle, waiting time, and return trip charges may apply.
Note - All furniture must be cleared of personal items, plates, cutlery, glassware, flowers, food, and decorations prior to collection. Failure to do so may result in additional labour and cleaning fees.
7. MARKETING & PHOTOGRAPHY
Where the Hirer is a business, HYRE EVENTS requests acknowledgement in any social media posts, editorials, promotional materials, magazine publications, marketing campaigns, or photography featuring HYRE EVENTS furniture or styling products.
8. FORCE MAJEURE
HYRE EVENTS will not be held responsible for failure to fulfil obligations due to circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, government restrictions or public health orders. In such cases, HYRE EVENTS will work with the client to reschedule where possible.
9. ACCEPTANCE OF TERMS
Payment of a deposit, payment of an invoice, or acceptance of a quotation constitutes acceptance of these Terms & Conditions in full.
